Agent Cloud VS OpenAI

Learn about the difference between Agent Cloud and OpenAI


Generative AI is a growing field of artificial intelligence where large language models (LLM) are pre-trained on large amounts of data to generate text, images, video, or voice data. Sometimes, models may not need to rely solely on pre-training data to generate accurate results. It can leverage external data sources to generate accurate and factually consistent responses. This process is known as Retrieval-Augmented Generation (RAG). RAG can help organizations talk to their data and generate meaningful insights from the conversation. RAG elevates the capabilities of large language models and helps them generate reliable and contextually relevant content. 

Agent Cloud is an open-source generative AI platform that offers a built-in RAG pipeline to help you securely talk to your data using your preferred LLM.

The RAG as a Service offering of Agent Cloud allows you to ingest or sync data from over 300 sources including Google BigQuery, Salesforce, Atlassian Confluence, Zendesk, Airbyte, Drive, SharePoint and OneDrive. You can chat with your data from multiple sources from a single point - Agent Cloud. More than building private LLM chat apps, Agent Cloud also enables you to automate manual processes by assigning tasks to its LLM-powered agents to complete. These agents work in groups to achieve a given objective. With Agent Cloud’s process automation, you can automate complex business processes and abstract away manual redundancies. 

OpenAI is an AI research organization and a technology company building large language models with different capabilities like text, image, and voice generation. It also focuses on the research and building of safe artificial general intelligence (AGI). OpenAI’s products include GPTs for generating text, DALL-E for generating realistic images, and Whisper a speech recognition system for identifying, transcribing, and translating multiple human languages.

Agent Cloud VS OpenAI

This article will do a comparison between Agent Cloud and OpenAI using key indicators like core functionalities, key features, differences, and use cases. In the end, it will help you understand what these tools do and what to consider when choosing between them. 

Core Functionalities of Agent Cloud and OpenAI

Agent Cloud and OpenAI, while focused on generative AI, have distinction in their core functionalities. Agent Cloud’s core focus is RAG as a Service for creating conversation chat apps using any LLM of your choice and process automation using multiple AI agents. The RAG pipeline of Agent Cloud enables you to split, chunk, and natively embed data from over 300 sources. This way, you can chat securely and privately with your data.

end to end RAG pipeline

Under the hood, Agent Cloud uses open source stack like Airbyte for its ELT pipeline, RabbitMQ for message bus, and Qdrant for vector database.

Agent Cloud is completely abstracted so you do not need to manage any of these applications if you don’t want to. Because it is open source, you can deploy it securely to your own cloud service. Currently, it supports OpenAI and Azure OpenAI cloud models, but in the future, it will support all cloud providers, making it easy to use any cloud model you prefer. 

Furthermore, with Agent Cloud process automation functionality, you can build process apps that leverage multi-agents to complete tasks. This way, complex and redundant business processes can be automated. The multi-agent engine of Agent Cloud is an abstracted Lanchain-based runtime called CrewAI. The engine enables AI agents to perform and complete their assigned objectives.


The following is a bullet breakdown of the core functionalities of Agent Cloud:

  • Focus on data interaction and conversation building.
  • Focus on process automation using multiple AI agents that work in groups to complete tasks. 
  • Ability to connect to various data sources and extract information.
  • Construction of conversational interfaces (chatbots) for interacting with your data.
  • Abstraction- "You do not need to know how the apps under the hood work."
  • LLM agnostic- "You are not constrained to any LLM - You can connect your open-source model or use OpenAI."

OpenAI, on the other hand, is a proprietary (closed source) AI research and development company.

Although its research interest spans a broad range of AI disciplines, its primary focus is generative artificial intelligence using large language models. It has produced several notable AI systems and LLM, including GPTs, DALL-E, Whisper, Sora, a text-to-video LLM, and OpenAI Gym, a toolkit for reinforcement learning algorithms.

These are some of OpenAI’s core product offerings. Its models are pre-trained on very large data parameters making it capable of generating accurate and factually consistent text, voice, video, and image content.


OpenAI GPTs are advanced large language models pre-trained on massive amounts of data and hence are capable of generating text content like code, letters, articles, etc. GPT-4, OpenAI’s latest and most advanced text generation LLM, is a multimodal model with enhanced capabilities like improved natural language processing. OpenAI’s core functionality is generative AI, focusing on text, voice, video, and image data. Its API allows the integration of LLMs like GPTs, Whisper, and DALL-E into your different projects. 

The following is a bullet breakdown of some core functionalities of Open AI:

  • Research and development of AI systems like GPTs, Whisper, Sora, and DALL-E
  • Focus on safe and beneficial artificial general intelligence (AGI)
  • API integration with its LLMs. OpenAI allows you to integrate its LLMs into your projects.

Key Features

Let's explore the main features of Agent Cloud and OpenAI.

Agent Cloud’s Key Features

Below are the key features of Agent Cloud:

  • Built-in RAG Pipeline: Agent Cloud has a built-in RAG as a Service that enables you to build and deploy conversational chat apps seamlessly. These chat apps allow you to talk to your data and gain relevant insights. 
  • Data Embedding: Split, chunk, and embed data from over 300 data sources that you can chat with in your RAG chat app. Agent Cloud’s built-in vector database stores your data as vectors, making them easily retrievable. You can also specify how frequently you want your data to sync. 
  • Process Automation: Automate business processes using Agent Cloud’s multiple AI agents. These AI agents can work in groups to complete an assigned task. Process automation eliminates manual work by letting capable AI agents handle tasks for you. You can also enable these AI agents to access third-party APIs.
  • Conversation Management: Manage conversation with your data securely from a single point - Agent Cloud. Agent Cloud, because it is capable of syncing data from multiple sources, can be a powerful search engine for your organization’s data.
  • Data Privacy and Security: Agent Cloud is open source, allowing you to deploy your application to your own cloud infrastructure. This is important for organizations that are concerned about data privacy.
  • Permission: Agent Cloud allows you to enable team and user permission for your app. 

OpenAI’s Key Features

Below are the key features of OpenAI:

  • Generative AI Models: OpenAI offers broad generative AI models such as GPTs capable of generating text data, Whisper for voice data generation, Sora for text-to-video generation, and DALL-E for text-to-image generation.
  • Cutting-Edge AI Research: OpenAI also specializes in cutting-edge research in models capable of natural language processing (e.g text generation, translation, and code completion), computer vision, robotic and artificial general intelligence
  • API Offering: Through OpenAI’s API, you can access LLMs like GPTs, Whisper, DALL-E, and Sora for easy integration into your existing projects.
  • Model Fine-Tuning: OpenAI allows customization of its LLMs for specific tasks. This is called model fine-tuning. 

Key Differences Between Agent Cloud and OpenAI

In this section, we will go over some key differences between Agent Cloud and OpenAI.

  • Focus: Agent Cloud’s core focus is RAG as a Service and process automation. It emphasizes data interaction through building and deploying RAG conversational chat apps using LLMs as a component. OpenAI, on the other hand, prioritizes research and development of LLMs, offering them as API integration into various applications.
  • Tools and Functionality: Agent Cloud provides a RAG pipeline with native data embedding and a process automation tool with multi-agent task collaboration. OpenAI offers pre-trained LLMs with abilities to fine-tune them for your needs. 
  • Deployment and Control: Agent Cloud gives more data privacy by allowing you to self-deploy to your own cloud. OpenAI offers only Cloud-based and API-level access to their LLMs. 
  • LLM Agnosticism: Agent Cloud is LLM agnostic, allowing you to use any open-source LLM or OpenAI for your conversational chat apps. OpenAI only allows you to use their LLM offerings (GPTs, Sora, DALL-E, and Whisper).

Use Case

Agent Cloud product offerings cater to the needs of businesses in different ways. Let’s highlight some use cases for Agent Cloud:

  • Building data-driven virtual assistants and chatbots for customer service, sales, or employee interaction.
  • Interacting with your data to gain relevant insights. 
  • Automating business processes. Automate repetitive tasks like scheduling appointments, business analysis, social media posts, product description, customer analysis, etc.
  • Enhancing customer experience. Because Agent Cloud can securely access user data, it can be helpful for personalized user engagements like marketing offers and product suggestions.  

The following are some use cases of OpenAI:

  • Text generation for marketing copywriting, content marketing, or code generation.
  • Identifying, translating, and transcribing languages in both text and voice format.
  • Integration of LLMs into your existing products. 
  • Using LLMs for research in various fields. 
  • Computer vision. Models like DALL-E 2 help in creative image content creation and imaging analysis.

What to Consider When Choosing Between Agent Cloud and OpenAI

Agent Cloud and OpenAI are both great tools. However, the choice of which to choose depends on your needs.

Agent Cloud offers a RAG pipeline that can embed data from over 300 sources. You can easily create a chat interface for interaction with your data and gain relevant insights from it. Agent Cloud takes privacy seriously, allowing you to deploy your app to your own cloud infrastructure. Furthermore, you can automate business processes, including repetitive tasks using Agent Cloud’s process automation solution. This solution enables you to deploy AI agents that work collaboratively to complete tasks for you. 

OpenAI offers extensive AI solutions, including text, voice, and media data generation. Its pre-trained large language models are integrable to your application and can be fine-tuned for specific purposes. 

If your needs involve quick deployment of AI-powered chat apps, task automation, data embedding, and privacy, then Agent Cloud should be your go-to tool. 


Agent Cloud and OpenAI stand out as great generative AI tools. Both tools have outstanding features. OpenAI shines with API offering, LLM capabilities, AGI research, and model fine-tuning. Plus, it has a large community around it. Agent Cloud shines in RAG chat apps, process automation, conversation management, and data privacy. 

Finally, deciding what tools to use between Agent Cloud and OpenAI depends on your project’s needs. However, if you are looking to quickly build chatbots, virtual assistants, or other conversation AI applications, Agent Cloud is a good choice. Its built-in RAG pipeline simplifies data integration from multiple sources. It also prioritizes data privacy by allowing deployment to your own cloud infrastructure. If you need to build and deploy LLM-powered conversational chat apps quickly using any LLM of your choice or deploy process apps, consider using Agent Cloud.

Learn more about Agent Cloud’s capabilities:

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